Frequently Asked Questions

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Staff:
Staff fees are a separate charge from food packages. Based upon the site inspection Diamond Catering will determine the number of staff to serve your needs. Depending on the length of your event we may not be there until the end.  We offer a couple options to ensure your party is a success from start to finish.  You can purchase additional hours to keep the wait staff on site until the event ends; or you can return equipment, such as linens and coffee urns, to us the following day. Equipment will require a security deposit in order to be left behind. Talk to us about your needs.

Admin Fee:
If you choose to hire our wait staff to serve your event we will bring with us your choice of china or disposable plates, stainless steel flatware along with disposable table covering and napkins. We also bring chafing units, sterno and any other equipment we need to serve you.  There is a 20% admin fee added to invoices with equipment.

Admin Fee vs Gratuity:
The admin fee is the fee for supplying equipment for an event. The admin fee covers the transportation, usage and normal wear and tear of the plates, silverware, chafing units, sterno and any other equipment used to serve your event.
Gratuity is a voluntary payment from the client to the staff. If you feel that the staff has provided you and your guests with exceptional service, please feel free to tip them.

Food Tasting:
A food tasting can be arranged two different ways:

1. As a Carry-out Tasting. This allows you to pick up one complete complimentary meal from the current day's menu for you and your decision making team to sample
2. Chef’s Table Tasting. This allows you to enjoy a food tasting at the Diamond Event Center, where you  will be presented with one complete complimentary meal from the current day's menu for you and your decision making team to sample

Reservations are required. Please call to inquire about current menu availability. Additional meals are available for $10 each.

Contracts:
To reserve an event date, a contract and deposit is required.  A signed contract assures you of the date and prices printed therein.  Please call for an appointment.

Retainers:
For events of 100 guests or more a $500 retainer amount is required, events under 100 guests require a $250 retainer.  Additional retainers are required for tents, tables, chairs and other equipment rentals please ask your Diamond Catering consultant for more information.

Cancellation:
Retainers are non-refundable.

Sales Tax:
Sales tax is applied to beverages and rental items, or as required by state and local laws.

Payments:
An appointment to review and set your event’s details is required a minimum of two weeks before the event.  At this appointment we require your menu, details, final count and balance of payment less deposit. Payments may be made by cash, check, money order or credit card.  Our staff will give you a reminder call about a month before this meeting to set an appointment.

Menus and Food:
All menus are required to be finalized a minimum of two weeks before your event.  On all of our buffets, any food remaining is offered to your guests to enjoy for seconds.  At the end of serving, any food remaining on the buffet can be left with the client when two conditions are met.  First there must be refrigeration on site.  Second, the client must provide containers to leave the food in.  These containers must be given to our staff upon arrival on site.  If you do not meet these health and safety conditions we will proudly donate the remaining food to the Brunswick Food Pantry.

Cakes:
At this time we are not supplying decorated cakes.  We gladly cut and box your cake for guests to take home or plate it on foam plates and plastic forks, for guests to help themselves.  Cakes may also be served to all of your guests, with china plates and stainless steel forks, for .75 per guest.

Children's Pricing:
Children two (2) years old and younger are always free at Diamond Catering.  Children three (3) to ten (10) years old dinner prices are reduced by $5.00. This price reduction does not apply to The Full Service Package. Please note that we do not supply highchairs or booster seats.

Linen Policy:
Linen rental gives you white table cloths and choice of napkin color. This price is based on 8 guests per table. Should you expect to have fewer than 8 guests per table, please call us for a price. At this level of linen rental we also cover and skirt at no additional charge the Bridal/Head Table, Cake, Gift and Serving Tables. Guest counts must be in two weeks before the event to ensure availability. This count will be used for linen and food amounts as well as your billing, it must be accurate. Events without linen service have white disposable plastic table covers on guest, bridal/head, cake, gift and serving tables. We can also skirt, with white plastic disposable skirts, the serving, gift, cake and bridal/head tables.

Our needs on site:
For most events we need to gain access to the site 2 hours before you wish to serve the meal, some set ups require more time.  We need access to electricity and running hot & cold water.  If these items are not available please discuss this with your catering consultant.  We need a minimum of two – eight foot banquet tables or the equivalent size space to set up most buffets, check with your Diamond Catering consultant for your events specific needs.  We need a kitchen or prep area away from the guests with two – eight foot tables or the equivalent size space for our equipment and behind the scenes preparations.